Each HushZen creation is crafted and manufactured with cutting-edge 3D printing technology, complemented by meticulous hand-finishing and precision assembly. Prior to dispatch, every piece undergoes a rigorous quality inspection to guarantee it meets our premium standards for your enjoyment.

To clean, use a soft, slightly damp towel. For disinfection, dampen a cloth with rubbing alcohol and wipe down gently yet thoroughly. Important: Ensure the lamp is fully unplugged before performing any cleaning or disinfection.

If your HushZen lamp fails to turn on, please follow these troubleshooting steps:

1. Remove and reinsert the bulb to ensure a secure fit.
2. Test the bulb in a different fixture, or try a fully compatible replacement bulb.
3. Plug the lamp into an alternative power outlet to eliminate potential electrical issues.
4. For dimmable models: With the dimmer switch in the “On” position, gently adjust or wiggle the power cord near the lamp base and around the dimmer switch to check for loose connections.

If the issue persists after attempting these steps, please reach out to HushZen via email with your order number and any relevant photos or videos (to help us diagnose the problem efficiently). Kindly retain all original packaging materials until your claim is fully resolved.

We sincerely apologize for the inconvenience caused by this issue. At HushZen, we are committed to upholding the highest standards of quality and durability for every creation. Please initiate the return procedure, and we will prioritize assisting you with a replacement promptly.

We are proud to offer ourExclusive Lifetime Damage Replacement Policy: Should your lamp become damaged—whether due to accidental drops, misuse, or other unforeseen circumstances—simply contact us with your order number, accompanied by relevant photos or videos. We will provide a full or partial replacement for a minimal nominal fee.

Please note that this Lifetime Policy remains valid for as long as we are in operation. We reserve the right to update or revise this policy at any time, with transparent notifications for our customers.

Our 3D printing process works by feeding high-quality plastic filaments through an extruder, with nozzle sizes tailored to the unique specifications of each project. To learn more about our craftsmanship, manufacturing techniques, and sustainable materials.

Every creation is 3D printed in-house at our studio using premium recycled plastic filaments—marrying innovative technology with eco-conscious design.

Recycled PLA and recycled PETG are our main filaments.

Absolutely! Simply sign up for our email newsletter, and you’ll unlock an exclusive discount code.

HushZen creations are crafted for enduring quality—we stand behind each piece with a1-year warranty, guaranteeing protection against manufacturing and material defects. Should you encounter any such issues within one year of delivery, we will repair or replace your lamp at no cost to you.For items beyond the warranty period, we will assess each case individually and strive to find a fair, reasonable resolution that upholds our commitment to customer satisfaction.

Key Warranty Details:

• Coverage commences on the date of delivery.
• This warranty does not cover damage resulting from accidents, misuse, abuse, or unauthorized alterations.

As a valued HushZen customer, you are entitled to cancel your order by notifying us within 7 calendar days of receiving your purchase. Additionally, you may cancel any order that has not yet been dispatched for shipping. For further details on modifying or canceling orders, please refer to our dedicated Shipping & Return Policypage.

Exclusive Lifetime Damage Replacement Policy

Should your product sustain damage—whether from accidental drops, misuse, or other unforeseen circumstances—simply contact us with your order number and relevant photos or videos. We will provide a full or partial replacement for a minimal nominal fee.Please note that this Lifetime Policy remains valid for the duration of our business operations. We reserve the right to update or revise this policy at any time, with transparent notifications provided to our customers.

As a small, independent brand, we currently offer PayPal as our primary payment method. We’re actively expanding our payment options to better serve you, and we’ll keep you informed of any updates as soon as they’re available.

Typically, we fulfill orders within 3 business days. Delivery timelines are subject to product stock availability—this detail is clearly indicated on each individual product page. For additional information, please refer to our dedicated Shipping & Return Policy page.

We arrange shipments using the contact and delivery details (email, phone number, and address) you provided during checkout. To avoid potential delivery delays, please double-check that all information is accurate—feel free to supply any additional details (such as a building access code) where applicable.

Deliveries are scheduled on weekdays during standard business hours. Once your order is dispatched, our trusted delivery partner will send a tracking number to you via the contact method provided. We recommend monitoring the tracking updates for real-time delivery status; should you need to reschedule the delivery time, you may directly contact the delivery company to make arrangements.

Absolutely! Feel free to reach out to us for further details or additional information.

Yes, we certainly do! Simply send us a message for assistance.

Yes we do, just leave a message and we can work together.

Absolutely! We operate a 3D printing farm that can cater to your rapid prototyping needs. If you have such requirements, please feel free to send us a message.

Absolutely! We are a professional industrial design studio boasting extensive expertise in the field of industrial design. We deliver tailored design solutions aligned with your specific needs, leveraging our professional capabilities to empower the growth of your business. If you have such requirements, please feel free to contact us.